Troubleshooting Outlook Express Error 0x800CCC92

Symptom - you get the following (or similar) error message when trying to retrieve email from a server with Outlook or Outlook Express:

There was a problem logging onto your mail server. Your Password was rejected.
Server: ''
Protocol: POP3
Server Response: '-ERR invalid user or password'
Port: 110
Secure(SSL): No
Server Error: 0x800CCC90
Error Number: 0x800CCC92

Solution - assuming you have the latest service pack installed for Outlook or Outlook Express, check your Outlook Express settings, making sure that the POP3 and SMTP servers are correct, and that your full username (your email address) and password are correct. If you are still having problems, it could be that your password has somehow become corrupted. Try changing it in your server (e.g. in the control panel such as cPanel or Plesk).

If this does not fix the problem and you are a MediaCatch customer, please contact support by live chat or via the support ticket system at:

If you are using Microsoft Exchange Server, you may find more help at the following link:

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