The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Are there any catches or hidden costs?
No, we do not trick you with any hidden costs or catches!
Can I order service if I am outside of the USA?
Yes, of course! However, due to US trade-embargo regulations and the technology that we offer...
Can I store personal backups on my web space?
Yes! Unlike many major web hosts, you can use our storage as your own personal backup disk. As...
Can you create a custom web hosting plan for me?
If you require hosting that is larger than our current shared/reseller hosting packages, then...
Do I need a Virtual or Reseller hosting package?
The biggest difference between a Virtual and Reseller hosting package is the ability to create...
Do subdomains cost extra to setup?
No, they are free to setup. We offer unlimited subdomains!
Do you allow adult content?
No, we do not allow adult content to be hosted on our servers. Please refer to our TOS.
Do you allow an IRC to be run on your servers?
No, IRC and bots can not be run on our servers.
Do you offer ASP?
No. Due to the fact that we use Linux web servers, and ASP is a native Windows language, we...
Do you offer discounts?
Other than any current promotions and web hosting plans, we do not offer any additional...
Do you offer free web hosting?
We do not offer free hosting. However, we do offer discounts to verifiable non-profit...
Do you offer service in different languages?
We may be able to provide you with a cPanel skin that supports several languages (Example:...
Do you offer web design or development services?
Yes! We have a talented design and development team that would be excited to hear about your...
Do you offer Windows-based web hosting?
No, we currently do not offer Windows hosting. If your site does not require ASP or MSSQL, then...
Do you provide SMTP mail support?
Yes, your SMTP host will be mail.YOURDOMAIN.com. You will need to enable SMTP Authentication....
How long has MediaCatch been in business?
MediaCatch was born in late 2002, having evolved from a premier web design service bureau to a...
How long will it take for my account to be setup?
All shared/reseller web hosting accounts are setup within 12 hours. It may take longer if you...
How much does it cost to upgrade or downgrade my plan?
It is free! If you are upgrading, you will need to pay the difference.
If you are downgrading,...
VPS vs. Shared Server Accounts
Virtual Private Servers (VPSs) are isolated server partitions on a single physical server....
What are Virtual Private Servers?
Virtual Private Servers (VPS), sometimes called virtual dedicated servers, offer clients the...
What domain extensions can I use for my free domain?
The free domain offer only applies to .com, .net, .org, .biz, .us, and .info. If you want a...
What is MediaRestore?
MediaRestore data protection is a service that we offer to all
virtual hosting and reseller...
What is your uptime guarantee?
We offer a 99% uptime guarantee. Please refer to our TOS for more details and policies.
What's included with a Virtual Private Server?
Every VPS comes with two dedicated IP Addresses, PHP4 or PHP5, unlimited MySQL databases,...
Will you advertise on my website?
Absolutely not! When you purchase web hosting through MediaCatch, the entire account belongs to...