The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
45 Day Money Back Guarantee
As of August 20th, 2008, for all new clients, we offer a 45 day money back guarantee. This does...
Can I order and pay with a check?
Sorry but currently we only accept credit card (Visa/MC/Discover/Amex) and PayPal.
Can I receive a printable invoice for my payments?
Yes, you can login to your billing panel, https://secure.mediacatch.com/billing/, and view a...
Do you accept PayPal payments?
Yes! PayPal is an option on the initial order form, and also as a payment option on the...
How do I cancel my account?
To cancel your account, please login to the billing system at...
How do I set up a PayPal Subscription?
If you'd like to automatically pay via PayPal every billing cycle, just open your invoice,...
How do I update my credit card information?
- Login to the your billing account at : https://secure.mediacatch.com/billing/- Click on...
How do I update my personal information?
- Login to your billing panel at : https://secure.mediacatch.com/billing/- Click on "My...
How does recurring billing work?
Your account will be billed on the anniversary date of your billing method. If you ordered on...
How will I be invoiced?
For all of the plans that are listed "per month", we will calculate from the time you...
I forgot my username and/or password to the billing system.
If you forgot or lost your username for the billing system, please submit a Billing ticket with...
What happens if my credit card is declined?
If your credit card is declined on a recurring charge, you will be notified promptly and you...